Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return in accordance with EU consumer protection rights.

To be eligible for a return, your item should be in the same condition that you received it, unworn or unused, and preferably in its original packaging with tags attached. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@slorosa.com.Please note that returns will need to be sent to the following address: Savska cesta 24b, 1230 Domzale 

If your return is accepted, you can send your package to our return address. Please note that customers are responsible for paying their own return shipping costs, unless the item received was defective, damaged, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@slorosa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases, we will cover the return shipping costs or provide a replacement free of charge. All products are also covered by the statutory 2-year legal guarantee of conformity under EU law.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items) and personal care goods. We also do not accept returns for gift cards, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@slorosa.com.